Dedication

A DAY IN THE LIFE

Truck Adjusting in Southern CA

I am an after-hours truck adjuster for David Morse & Associates (DMA). A successful truck adjuster makes life easier for the examiner and company assigning – and that means making settlement possible at the earliest possible juncture. If he or she can do that, there will be plenty of work assigned.

This is the story of a routine assignment that came in very early on a Tuesday morning – nothing spectacular, but a demonstration of effective adjusting that supports rapid file closure. We got to the scene (not always easy in Southern California on a weekday morning). Our driver and his damaged rig were on the shoulder, having rear-ended another big rig when traffic stopped suddenly. We waited for a wrecker to arrive and tow the equipment away. I then gave the driver a ride to his company’s yard. (more…)

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Sometimes You Need an Investigator Who Can Think Inside The Box

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There are certain cases where “normal procedure” will produce no usable product while subjecting the investigator to potential difficulties. Subjects that live in very bad neighborhoods and drive as if auditioning for the demolition derby fall into this category.

This was a claim of bilateral carpal tunnel on its way to a finding of total disability. The first pass through the neighborhood in which our subject lived was not encouraging – very minimal parking in an area manned by drug dealers and their runners virtually 24 hours a day. The crack cocaine industry does not tolerate surveillance cameras or non-customers hanging around. (more…)