Investigation

A DAY IN THE LIFE

Truck Adjusting in Southern CA

I am an after-hours truck adjuster for David Morse & Associates (DMA). A successful truck adjuster makes life easier for the examiner and company assigning – and that means making settlement possible at the earliest possible juncture. If he or she can do that, there will be plenty of work assigned.

This is the story of a routine assignment that came in very early on a Tuesday morning – nothing spectacular, but a demonstration of effective adjusting that supports rapid file closure. We got to the scene (not always easy in Southern California on a weekday morning). Our driver and his damaged rig were on the shoulder, having rear-ended another big rig when traffic stopped suddenly. We waited for a wrecker to arrive and tow the equipment away. I then gave the driver a ride to his company’s yard. (more…)

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Adrenaline

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Normally investigations don’t involve an excess of adrenaline in the blood system. Or if they do, one has messed up big time. But every now and then, the only way to get a produce requires that an investigator walk where angels fear to tread, which in turn can cause an elevated heart rate.

A recent file of mine is an example of the above. (more…)

Sweet Little Old Lady…NOT

Ladies of a certain age come in all varieties, as do 20-somethings and 30 somethings. The baby boom generation of ladies, like all generations of women and men alike, includes the good, the bad and the ethically challenged.

Featured imageMy inclination is to give little old ladies the benefit of the doubt, having had a very kindly grandmother who was good for cookies, cake and the occasional dollar bill slipped into my pocket when Mom wasn’t looking. However, if “grandmother” is the cover and distraction used to get away with a fraudulent claim that comes my way, my fondness for my grandma isn’t going to help you. If your claim is bogus, I will bust you. (more…)